Most frequent questions and answers
Fizz Society is the UK’s go-to source for sparkling beverages. We source the the best fizz and deliver it directly to your door!
Fizz Society connects directly with sparkling beverage producers and small agencies/merchants across the globe to bring you the best fizz. When you order from Fizz Society, your order will ship directly from the producer site or agency/merchant warehouse. Our unique approach ensures you gain access to sparkling beverages not not offered in the UK, and our direct to customer approach ensures the best prices.
At the moment, delivery on all Fizz Society products is freeeeeeeeeeeee!
The delivery time frame will depend both on the initial location of the products you wish to order, as well as your own delivery address. We work with our supplier partners to select economical and efficient shipping methods. Delivery time frame estimates can be found on our product pages, as well as in our communication with you after a purchase is made.
At the moment, we only ship to England and Wales.
Tracking details, where available through our supplier partners, will be communicated to you after purchase.
This depends on the shipping partner being used. Additional shipping information will be communicated to you after an order is placed.
If you have made an order and would like to change the delivery address, please contact us as soon as possible. We will need to act quickly to ensure that the order is re-labelled prior to being handed to supplier’s courier.
We aim to provide only the most delicious products we can find. We do however realise that taste is a matter of…taste. We always want to ensure our members are 100% satisfied, so please contact us directly and we’d be happy to help.
In the extremely unlikely scenario that you receive a faulty product, please email us straight away.
If you need to return your order, please contact us for further details. Products must be unopened, and all return requests must be processed within 28 days of purchase.
Refunds are processed within 14 days of receipt of your returned goods.